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Refund Policy- Dalita

Effective Date: 08/09/2025
Business Location: Australia

 

At Dalita, we comply with the Australian Consumer Law (ACL) and are committed to providing high-quality products and service. Please read our Refund & Returns Policy carefully before making a purchase.

 

1. Change of Mind

We do not offer refunds, returns, or exchanges for change of mind or incorrect product selection. Please review your order carefully before confirming your purchase.

 

2. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders lost or misdelivered due to an incorrect address provided by the customer.

No refunds or replacements will be issued in such cases.

 

3. Damaged or Faulty Items

If your order arrives damaged due to shipping, you must notify us within 24 hours of receiving the item. Follow these steps to report a damaged item:

  1. Take clear photos of the damaged item and the packaging it arrived in.

  2. Email the photos and your order number to us at: [Insert Contact Email]

  3. Ensure the email is sent within 24 hours of delivery.

Once we receive your email, we will assess the damage and determine whether you are eligible for a replacement, refund, or store credit in line with our obligations under the Australian Consumer Law.

Note: We may not be able to assist with claims made after the 24-hour period.

 

4. Items Not Eligible for Refund or Return

We do not offer refunds, replacements, or exchanges in the following cases:

  • Change of mind

  • Incorrect item ordered by customer

  • Incorrect shipping address provided

  • Damage or loss due to misuse or neglect

  • Minor packaging imperfections that do not affect product use

 

5. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.
You are entitled to a replacement, refund, or repair if a product:

  • Is faulty or not of acceptable quality

  • Is not fit for its intended purpose

  • Does not match the description provided

You can read more about your consumer rights at the ACCC website: www.accc.gov.au

 

6. Contact Us

If you need to report a damaged item or have questions about this policy, please contact us via our website’s contact form or email us at:

Dalita – Accessories Online Store
Contact Form:  Available on our Contact page

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