Dalita  is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information in relation to our website and online store.

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1. Collection of Personal Information

We collect personal information that is necessary for the operation of our business and to provide our products and services to you. The types of personal information we collect may include:

• Your name

• Email address

• Telephone number

• Postal and billing address

• Order history and purchase information

• Payment information (processed securely via third-party providers)

• IP address, browser type, and device information

• Any other information you voluntarily provide to us

We collect personal information in several ways, including:

• When you visit or interact with our website

• When you place an order or make a purchase

• When you sign up for our newsletter or marketing communications

• When you contact us via email, phone, or social media

• When you participate in promotions, surveys, or giveaways

 

2. Use of Personal Information

We may use your personal information to:

• Fulfil orders and deliver products

• Process payments and refunds

• Communicate with you about your purchases

• Respond to your enquiries and provide customer support

• Send you marketing materials (only if you have opted in)

• Improve our website, products, and services

• Comply with our legal obligations under Australian law

 

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: e.g., delivery and shipping partners, payment gateways, and IT service providers

• Legal and regulatory authorities: when required or authorised by law

• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business

• Third-party marketing platforms: only if you have consented to receive such communications

All third parties we work with are required to comply with Australian privacy laws and to use your data only for the purposes we specify.

We do not sell or rent your personal information to any third parties.

 

4. Storage and Security of Personal Information

We store your personal information securely using appropriate technical and organisational measures. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored on secure servers and, where applicable, encrypted. Access is limited to authorised personnel only.

If we no longer require your personal information for any purpose, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the information.

 

5. Overseas Disclosure

In some cases, we may disclose your personal information to service providers located outside Australia (e.g., cloud storage or payment processors). We take reasonable steps to ensure any overseas recipients comply with the Australian Privacy Principles or are subject to similar privacy laws.

 

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading.

To make a request, please contact us using the contact details below. We will respond within a reasonable timeframe, usually within 30 days.

 

7. Marketing Communications

You may choose to receive marketing and promotional materials from us. If you have opted in, we may send you updates about new products, special offers, or promotions.

You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

 

8. Cookies and Website Analytics

We use cookies and similar technologies to improve your experience on our website, remember your preferences, and analyse website traffic.

By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can disable cookies via your browser settings, but this may affect your ability to use certain features of our website.

 

9. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We recommend you review their privacy policies before submitting any personal information.

 

10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, you may make a complaint. Please contact us at the email address below. We take privacy complaints seriously and will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the “Effective Date” at the top will be updated accordingly.

We encourage you to review this page periodically to stay informed of any updates.

 

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us via the contact form on our website.

Dalita – Accessories Online Store
Contact Form: Available on our Contact page